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Responding to Challenging Hotline Calls

Web Conference brought to you by VALOR

This session will help advocates navigate challenging calls from incarcerated settings, including, silent calls, prank calls and harassing calls. We aim to provide trauma-informed responses and policies that hold compassion and empathy for callers and advocates that reduce disciplinary action from corrections officials.

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Course Requirements

Complete the activities within each module. It is recommended to complete them in order. When prompted within modules, return to this course page to add to the discussion board. Then complete any final assignments within the module.

Course Outline & Materials

Course Q&A

Module 1

Responding to Challenging Hotline Calls

You can access this web conference replay by selecting the PLAY button

Web Conference Link to Responding to Challenging Hotline Calls

Module Resources

Setting Up A Hotline

Essential Policies And Procedures For Effective Hotline Programs

Friendship line

National SAMSHA Guidelines

Responding to Challenging Hotline Calls Power Point

1 Module

1h 30m

Webinar Replay

0.00 CEUs

Presented by

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